Damaged & Missing Items

If you have a damaged or missing item email us at info.wholesale@shuuk.com within 7 days of the receipt of the order. Damages will always be refunded; for missing items you may request either a refund or a replacement. 

Cancellation policy

We do our best to ship items within 1-3 business days & because of this quick turnaround time, the window for cancelling orders is very short.  If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it. If you have setup a future date for the order shipping, we’ll proceed to cancellation without any inconvenient. 

To request cancellation, please email us to: wholesale@shuuk.com indicating “CANCELLATION REQUEST + Order Number” in the main subject. In the body of email, pls explain briefly the reasons for cancellation, this is very important input for us. We'll reply within 24 hs.