Customer Help

If talking to a real-life human is more your thing, you can reach a dedicated representative via email (below).

How can we help?

FAQ

1. Does Shuuk offer a white-label service?

Yes, we can produce private label collections for large volume orders to your specifications. We can also develop products for your brand. Interested in learning more? Email us at: wholesale@shuuk.com.

2. Do you allow preorders?

We do not offer preorders at this time. Everything in Shuuk’s catalog is ready for immediate purchase and shipment. We can arrange to have your shipment delayed if needed. 

3. Do you send samples?

Our order minimum is a reasonable $150 USD. We are confident that if you try our high-quality products at this low minimum, samples will not be required. Check out our reviews and see for yourself.

4. Do you offer free shipping? How long does my shipment take to arrive?

Yes, we offer wholesale orders with free worldwide shipping through FedEx. Shipment usually takes around five business days to arrive.

5. Do you offer free returns?

Yes, we offer free returns with Happy Returns.

6. Is your clothing machine washable?

Most of Shuuk’s clothing items are machine washable. Our cotton garments are preshrunk to prevent unexpected results. 

With our delicate materials, we recommend hand washing or dry cleaning. 

Check your product’s care label for further details.

7. What sizes do you offer?

We offer styles from XS to XXL. 

8. I’m a European stockist. What should I take into consideration?

All EU orders are subject to import duties and VAT tax.

Payment is requested upon delivery. 

The average VAT rate is 21%. For more information

Applicable import duties and taxes can be verified with your local customs office or logistics operator before purchase.

An EORI (Economic Operators Registration and Identification) number may be required. For more information. You can check your EORI status through the EORI system.

9. How does Shuuk ensure that I receive the best possible products?

At Shuuk, we have developed a strict quality control (QC) process with the purpose of assuring that all the products shipped comply with our stringent quality standards. Everyone at Shuuk is strongly committed to providing you with the best quality products paired with outstanding service. 

Every piece is inspected at the highest level. You may notice on occasion that your polybag has been opened. This has occurred during our QC process to ensure that you are getting the finest product available.

We are here to help.

We look forward to building long-term relationships with our wholesale customers. At Shuuk, we are here to support you from purchase to delivery in order to assure a successful and pleasurable shopping experience.